We’re here to help. Find answers about orders, shipping, returns, and item condition — or reach out to our team directly.
Contact Us
Have a question about an item, an order, or consignment? Our customer care team is happy to help.
- Email: info@myluxeagain.com
- Business Hours: Monday–Friday, [10:00 AM – 6:00 PM] (PST)
- Response Time: We reply to all inquiries within [1] business day
Shipping
We offer [free] insured shipping within the United States, and international shipping to most countries. Every order is carefully packed, fully insured, and requires a signature upon delivery. Orders are typically dispatched within [1–2] business days after payment is confirmed.
For full details on rates, delivery times, duties and taxes, please see our Shipping & Duties Policy.
Returns & Refunds
We want you to love your purchase. If your item isn’t right, you may request a return within [14] days of delivery, provided the item is in the same condition as received, with all tags and accessories attached.
For eligibility, the return process, and refund timing, please see our full Returns Policy.
Condition Guide
Most of the items we carry have been previously owned. Unless otherwise stated, they may not be in flawless condition. We inspect each item carefully and list notable details under the Condition Rating. Please review all photos carefully before purchasing.
- Brand New — Item is brand new and has never been used. It is in pristine condition and typically includes original packaging, tags, or accessories.
- Unused — Item appears unused and remains in excellent condition. Minor marks from storage or display (such as faint hairline scratches) may be present, but there are no signs of wear from actual use.
- Excellent — Item is clean and very well maintained with minimal signs of use. Minor imperfections, such as light corner wear or faint hardware marks, are fully disclosed in the listing photos.
- Great — Item shows light signs of previous use but remains in very good condition. Visible details may include light corner rubbing, mild leather creasing, or slight hardware tarnishing.
- Good — Item shows noticeable signs of wear but remains fully functional. Features visible wear such as surface scuffs, handle darkening, leather creasing, or small interior marks.
- Fair — Item shows significant wear from previous use, including obvious scratches, worn corners, stains, or discolored hardware. The item remains completely functional, with all flaws clearly pictured.
FAQ
Are your items authentic?
Yes. Every item is authenticated by our in-house experts and verified through independent third-party authentication before listing. We guarantee 100% authenticity or your money back.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can also check order status in My Account.
Do you ship internationally?
Yes, we ship to most countries. Duties and taxes may apply depending on your destination — see our Shipping & Duties Policy.
Can I cancel or change my order?
Contact us at info@myluxeagain.com as soon as possible. Orders can be modified or cancelled before they are dispatched.