Returns

Returns & Return Policy

At Luxeagain Inc, customer satisfaction and absolute confidence in authenticity are our top priorities. We understand that purchasing pre-owned luxury items online is a significant decision. If for any reason you are not satisfied with your purchase, we offer a return process under the strict terms outlined below.

Overview

  • Return Window: You must initiate your return request within 7 calendar days of the delivery date (as confirmed by carrier tracking).
  • Shipment Window: Once approved, the item must be shipped back to us within 5 business days of receiving our return instructions.
  • Return Conditions: To be eligible for a return, your item must be unused, unaltered, and in the exact same condition that you received it. It must also have all original security tags, labels, and packaging attached.

How to Apply for a Return

To submit a return request, please follow these steps:

  1. Contact Customer Support: Email our team at info@myluxeagain.com.
  2. Provide Order Details: Include your Order Number, reason for return, and relevant proof photos/videos.
  3. Follow Return Instructions: Our team will review your request, guide you through the process, and provide a return shipping address or label when appropriate.

Non-Returnable Items & Exceptions

1. International Orders

International orders are generally non-returnable. Prior to dispatch, our team meticulously verifies item conditions and photos with the customer. In rare cases where an international return is approved, original shipping fees, import duties, VAT, and customs fees are strictly non-refundable.

2. Ineligible Return Conditions

An item will be INELIGIBLE for a return or refund if it shows any of the following:

  • Security tags or original labels removed, cut, or tampered with;
  • Stains, discoloration, or marks added after delivery;
  • Strong odors present (such as perfume, smoke, or mothballs);
  • Signs of wear, scuffs, or usage;
  • Missing original accessories (including brand boxes, dust bags, straps, or authenticity cards).

Inspection & Refund Process

Upon receipt of the returned package, our authentication team will inspect the item to verify the following:

  • Item Identity: The item matches what was originally shipped, without substitution.
  • Accessory Integrity: All original accessories and documentation are complete.
  • Security Tag Status: Security labels remain untampered with in their original positions.
  • Condition Preservation: Shows no signs of new wear, damage, or alteration.

Refund Timeline: If the item passes inspection, your refund will be processed back to your original payment method within 3 to 7 business days (minus applicable original shipping and restocking fees).

100% Authenticity Guarantee

Luxeagain Inc guarantees 100% authenticity for every item sold on our platform. In the rare event that an item is proven inauthentic by a verified third-party authentication authority, a 100% full refund (including all shipping costs) will be issued immediately upon verification.

Contact Us

If you have any questions regarding our Returns & Return Policy, please reach out to us:

  • Company Name: Luxeagain Inc
  • Support Email: info@myluxeagain.com
  • Official Website: https://www.myluxeagain.com